課程相關
課程逐字稿下載：
Lesson 1：與人見面 Meeting people
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Lesson 2：電話溝通 Telephoning
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Lesson 3：會議與時間安排 Arranging schedules and meetings
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Lesson 4：請求資訊與提供協助 Making requests and offers
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Lesson 5：意見與偏好 Opinions and Preference
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Lesson 6：客戶拜訪 Visiting a client
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Lesson 7：會議與討論 Meetings and Discussions
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Lesson 8：績效報告 Performance reports
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Lesson 9：客訴與處理 Complaints and problems
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Lesson 10：追蹤進度 Checking for progress
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Lesson 11：建議與守則 Advice and rules
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Lesson 12：正式場合致詞 Making a speech
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Lesson 13：問路與指路 Asking and giving directions
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Lesson 14：招待客戶 Entertaining guests
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Lesson 15：面試技巧 Interviewing
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